Frequently Asked Questions
Do you offer international shipping?
From June 2024 we offer worldwide shipping!! And moreover, for limited time we keep our free shipping policy worldwide!
What is the SuperPros Affiliate Program?
The SuperPros Affiliate Program is an opportunity for individuals and businesses to partner with us and earn commissions by promoting our products. You can become an affiliate, share unique affiliate links, and earn a commission on each sale generated through your referrals.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns & Exchanges page for more details.
How to submit a return request?
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Can I exchange a product if I ordered the wrong size?
Absolutely. If the size doesn't fit, you can exchange it for the correct size. Please check our Size Guide before ordering to reduce the chances of sizing issues.
How can I contact customer service?
Our customer service team is available to answer your questions. You can reach us via email at info@superpros.ch or through our contact form on the website.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our website or the carrier's tracking system.
Where are SuperPros products manufactured?
Our products are designed in Switzerland with a global perspective in mind. We partner with carefully selected manufacturing facilities around the world that share our commitment to quality, sustainability, and ethical practices. Each facility is vetted to ensure it meets our high standards for working conditions and environmental responsibility.
What lens technology do SuperPros sunglasses use?
Our sunglasses feature advanced polarized lenses that reduce glare, enhance contrast, and provide 100% UV protection. They are also treated with a scratch-resistant coating.
Do SuperPros products come with a warranty?
Yes, all SuperPros products come with warranty that covers manufacturing defects. This does not cover wear and tear from normal use or accidental damage. Please check our Warranty page for details
How can I be featured on SuperPros' social media?
We love seeing our customers in action! Tag us @superpros_of_switzerland on Instagram or use the hashtag #SuperProsSwitzerland for a chance to be featured on our social media pages.
I have a suggestion for a new product or feedback on an existing one. Where can I send this?
We value customer feedback and are always looking to improve. Please send your suggestions to info@superpros.ch, and we'll make sure it gets to our product development team.
Does SuperPros collaborate with athletes or influencers?
Yes, we're always on the lookout for passionate individuals who align with our brand values. If you're interested in collaborating with us, please visit our affiliate program page